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Shipping Policy

Shipping Policy

For General Retail


Currently we do not ship to the following countries and regions:

  • Africa (except South Africa)
  • Central America
  • Oceania (except Australia and New Zealand)
  • South East Asia (except Malaysia, Singapore, Philippines and Thailand)
  • South Asia
  • French Southern Territories
  • Heard & McDonald Islands
  • South Georgia & South Sandwich Islands
  • Any US & Asia Sanction Listed Countries (OFAC Counties) 
Processing time

All orders will be processed and ready to dispatch to logistic center within 7 (Seven) days. 

Due to our internal coordination of regional warehousing, courier might shipped from HK SAR or Mainland China fulfillment centre.

Based on past experience, your order will be delivered within 5-10 days.  The specific domestic delivery time in your country varies greatly depending on the delivery capabilities of local logistics companies. 

*Please note that these are estimated delivery times only, therefore we are  not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.

Duty and Tax

The payment of duties, taxes and other fiscal charges are typically the responsibility of the receiver (buyer), Threes Collections are not liable to any customs duty, taxes or VAT etc, unless otherwise stated.

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