Refund and Returns Policy4 March, 2023 2023-06-12 3:21
Refund and Returns Policy
Due to the volatility of the Trading Card Game, Model Kit and Figure, All sales are final.
- All pre-sale or in-stock items, whether partial deposits or full payment.
- Once the order is successfully placed，cancellation is not acceptable.
- Failure to complete the balance will be considered a breach of contract which will result in forfeiture of the deposit.
Pre-order Terms and Conditions for Popular Products
- The specific quantity of incoming stocks depends on the inventory from the brand , and the brand is very likely to cut orders due to insufficient inventory.
- We are not able to guarantee that the first incoming stock will be sufficient on the releasing month.
- We are not able to satisfy If customers insists or strongly requests the first batch of goods to be guaranteed.
- Once customer’s order cannot be satisfied in the first batch, it will be automatically postponed to the later batch by default.
Additional non-returnable items:
- – Gift cards and item purchased by gift cards;
- – Discounted, promotional products, promotion campaign with free products (Buy XX get XX);
- – Any preorder items
- – Faults or damages caused by accident, neglect or misuse;
- – Shipping fee and cost
- – Any duties, taxes and other fiscal charges
- – 6% of total amount (Transaction fee and restocking fee)
DEFECTIVE, MISSING OR MIS-SHIPPED ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged within 24 hours after delivery so that we can evaluate the issue and make it right. Otherwise we will considered any damage, defective or faults caused by accident, neglect and misuse. NO refund, exchange or replacement will be made.
When submitting an inquiry be sure to provide：
1. Order number
2. Your name
3. the recipient’s name and the details of the damage to include photos of the damage and/or video of product not working
Once assessed, you will be emailed a prepaid label to return the item and a replacement will be shipped
ORDER CHANGES / CANCELLATIONS
If you need to cancel or change your order, please contact as quickly as possible within 12 hours When submitting an inquiry be sure to provide order details including the order number, your name, the recipient’s name and the details of your order change
Quick processing is a top priority for us. We pride ourselves on fulfilling orders as soon as possible which means we often begin processing your order as soon as received. It may not be possible to modify or cancel an existing order and if you need to make a change, the request must be received within an hour of placing your order. We do not guarantee that your order can be cancelled or changed. We do not accept any request or dispute to cancel your order once order has shipped or in transit, as we are not able to recall your order from courier company or shipping agency.
If your item hasn’t arrived yet, the first thing to do is check the delivery information. You can find your item’s delivery information by selecting it from your order history. In the Shipping information,
Tracking number: We will update shipping tracking number once we have fulfilled the order. (Some European and Asian shipping tracking information will only be visible when items has arrived in destination airport. If you want to know the latest logistics track, please contact us in time)
Make sure your delivery address is correct – If the delivery address you provided during checkout is incorrect, select on the order’s delivery information page and see if we can change the address. Please note that we are not responsible for incorrect address delivery, no replacement or refund will be provided.
Check with a neighbours in case you weren’t home when the package arrived and they took delivery of it for you.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
PARTIAL REFUNDS (IF APPLICABLE)
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error – Any item that is returned more than 7 days after delivery
Our company only accepts orders from individuals or entity enterprises with good credibility
GENERAL REMINDER AND RULES FOR TOY PRE-SALE PURCHASE
Due to the particularity of Japanese animation toys and card orders, all pre-sales and wholesale reservations must pay a deposit (Deposit/deposit/guarantee), which is generally 30-35% of the purchase price. The balance due is paid in the first week of the month when the goods are on the market or before they are delivered to our warehouse;
For all pre-sale or inventory products, no matter whether it is a partial deposit or full payment, no refund will be accepted after the order is placed successfully, and all sales amounts and terms are final sale;
No breach of contract will be accepted for any reason. The final payment notification will be sent to the email (email) reserved in the original order. Failure to pay within 7 working days is deemed to be a breach of contract; breach of contract will result in the confiscation of the previously paid deposit as compensation for breach of contract; breach of contract will result in our company's backlog of inventory and advance funds, resulting in losses.
We also do not accept any exchange of orders due to clause 1(a), 1(b) or other reasons. We urge you or your company to maintain the spirit of the contract;
Before shipping dispatch, our warehouse colleagues will weigh and charge additional shipping fees by kilogram (kg) (except for free shipping orders). Relevant fees will be billed to you or your company by mail or other means of communication;
If the shipping fee is not being paid within 7 working days after the due date, we will use Hong Kong SF Express to deliver the order by default. Rejection will result in the goods being destroyed by the courier company. All additional costs or losses due to the buyer's refusal to pay are liable to the defaulting party.
POPULAR PRODUCTS AND PRE-ORDER TERMS AND CONDITIONS
The specific quantity of goods obtained depends on the inventory situation of the brand side, and the brand side is very likely to reduce the order due to insufficient inventory;
If the customer insists or strongly requests to guarantee the first shipment, we cannot satisfy. We do not accept such orders;
For the following order, we default that you or your company know, agree and accept the ordering conditions of Clause 2(b);
Once the customer's order cannot be satisfied in the first batch, it will be automatically postponed to the next batch by default;
If the goods are insufficient, we will refund the payment for the corresponding quantity of goods.
THREES COLLECTIONS為香港以及中國內地註冊商標，商標持有人為在香港註冊的私人有限公司法團REZ TRADING LIMITED（瑞恩梓有限公司）。敝公司在中國內地並無法開具任何形式的增值稅或者普通發票（fapiao）。我們公司根據當地香港律以及稅務要求開具商業發票（Invoice）；
•THREES COLLECTIONS is a registered trademark in Hong Kong and Mainland China, and the trademark owner is REZ TRADING LIMITED, a private limited company registered in Hong Kong. Our company cannot issue any form of value-added tax or ordinary invoices (fapiao) in mainland China. Our company issues commercial invoices (Invoice) according to local Hong Kong laws and tax requirements;
•Article 34 of the Measures for the Administration of Invoices of the People's Republic of China stipulates: “In case of invoices or vouchers related to tax payment obtained by units and individuals from outside China, the tax authorities may ask them to provide overseas notary agencies if they have doubts during the tax review. Or the confirmation certificate of a certified public accountant can only be used as a certificate for bookkeeping and accounting after being reviewed and approved by the taxation authority.” Therefore, your company can be listed as an expense when it obtains an overseas certificate, but your company needs to provide a confirmation certificate when the taxation authority examines it.
Based on commercial particularities and characteristics such as wholesale and pre-sale. We will not conduct pre-sales or wholesale commercial transactions on Taobao, Xianyu or other third-party trading platforms in the Mainland;
All transactions must be conducted on our official website and online store.
TRANSACTION CURRENCY AND PAYMENT METHOD
All pre-sale orders or wholesale orders are priced and settled in Hong Kong dollars (HKD);
Our official website and company have been connected to UnionPay, Alipay Hong Kong, Alipay China, WeChat Pay, etc. The relevant Hong Kong dollar amount will be deducted from your RMB fee according to the foreign exchange rate of the day, and will not occupy your personal foreign exchange quota;
An additional 3% transaction fee will be charged if use of an international credit card (VISA/Master)