Refund and Returns Policy4 March, 2023 2023-03-09 2:07
Refund and Returns Policy
Due to the volatility of the Trading Card Game, Model Kit and Figure, All sales are final.
- All pre-sale or in-stock items, whether partial deposits or full payment.
- Once the order is successfully placed，cancellation is not acceptable.
- Failure to complete the balance will be considered a breach of contract which will result in forfeiture of the deposit.
Pre-order Terms and Conditions for Popular Products
- The specific quantity of incoming stocks depends on the inventory from the brand , and the brand is very likely to cut orders due to insufficient inventory.
- We are not able to guarantee that the first incoming stock will be sufficient on the releasing month.
- We are not able to satisfy If customers insists or strongly requests the first batch of goods to be guaranteed.
- Once customer’s order cannot be satisfied in the first batch, it will be automatically postponed to the later batch by default.
Additional non-returnable items:
- – Gift cards and item purchased by gift cards;
- – Discounted, promotional products, promotion campaign with free products (Buy XX get XX);
- – Any preorder items
- – Faults or damages caused by accident, neglect or misuse;
- – Shipping fee and cost
- – Any duties, taxes and other fiscal charges
- – 6% of total amount (Transaction fee and restocking fee)
DEFECTIVE, MISSING OR MIS-SHIPPED ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged within 24 hours after delivery so that we can evaluate the issue and make it right. Otherwise we will considered any damage, defective or faults caused by accident, neglect and misuse. NO refund, exchange or replacement will be made.
When submitting an inquiry be sure to provide：
1. Order number
2. Your name
3. the recipient’s name and the details of the damage to include photos of the damage and/or video of product not working
Once assessed, you will be emailed a prepaid label to return the item and a replacement will be shipped
ORDER CHANGES / CANCELLATIONS
If you need to cancel or change your order, please contact as quickly as possible within 12 hours When submitting an inquiry be sure to provide order details including the order number, your name, the recipient’s name and the details of your order change
Quick processing is a top priority for us. We pride ourselves on fulfilling orders as soon as possible which means we often begin processing your order as soon as received. It may not be possible to modify or cancel an existing order and if you need to make a change, the request must be received within an hour of placing your order. We do not guarantee that your order can be cancelled or changed. We do not accept any request or dispute to cancel your order once order has shipped or in transit, as we are not able to recall your order from courier company or shipping agency.
If your item hasn’t arrived yet, the first thing to do is check the delivery information. You can find your item’s delivery information by selecting it from your order history. In the Shipping information,
Tracking number: We will update shipping tracking number once we have fulfilled the order. (Some European and Asian shipping tracking information will only be visible when items has arrived in destination airport. If you want to know the latest logistics track, please contact us in time)
Make sure your delivery address is correct – If the delivery address you provided during checkout is incorrect, select on the order’s delivery information page and see if we can change the address. Please note that we are not responsible for incorrect address delivery, no replacement or refund will be provided.
Check with a neighbours in case you weren’t home when the package arrived and they took delivery of it for you.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
PARTIAL REFUNDS (IF APPLICABLE)
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error – Any item that is returned more than 7 days after delivery